Improve Service Request Processing between Physical Plant and Campus
Services Using the Internet
E. Bond Francisco - Campus Services, University of California, Berkeley
This session will introduce you to a UC document imaging pilot project designed
to distribute laser-printed service requests via the campus network to a newly
decentralized customer service shop. A redesign of the service request form
allows direct capture of data by scanning and electronic extraction, thus eliminating
key-entry as a means of input.
Low-Cost Solutions to Making DWG and Scanned
Images Available on the WEB
Deborah Beatty - DataPath Design, Virginia
One reason for the sudden wide-spread interest in the Internet was the development
of WWW browsers with their low-cost, user-friendly access to the net. Another
was the simplicity of HTML and the ease with which the average person could
set up a web page. But the management of a dynamic, multi-crosslinked website
tied to an ever-changing live database is not so easy, especially with the
divergent paths of the Microsoft and Netscape Web Servers and the rapidly
evolving languages and tools related to them. This session will describe
one simple
approach to coping with these complexities.
Using the Web to Improve Customer
Service
Patrick Crevelt, Gail Fong - Facilities Operations, Stanford University
The Web is a powerful tool to improve the flow of information to the user/customer.
Stanford Facilities Operations embarked on an aggressive program over the
past year to implement a new Computerized Maintenance Management System using
the
Web, Oracle Products and the Personal Digital Assistant (PDA). Come hear
how people, policy and technology merged for success in this project. Director
of Facilities Operations Chris Christofferson will discuss strategies for
implementing
a system which improves customer satisfaction and provides better tools for
maintenance employees to perform their work. Project Manager Gail Fong discussed
schedules, process implementation and lessons learned. IT Manager, Patrick
Crevelt, provided insights into combining client server and Web
technology.
Stanford's MapGuide Prototype
Dobie Howard & Kristina Seyer Smith - Facilities Operations, Stanford University
Hyman Wong & Saw Yu Wai, Autodesk, Inc.
Since last summer, the Department of Maps and Records prepared a series of
web pages and demonstrations to increase awareness on campus of CAD, CAFM and
GIS technology in preparation for SIMS. A campus site license with Autodesk
was also negotiated this past year which included the MapGuide product. With
less than two months before this Conference, Maps and Records worked with Autodesk
to develop a web application concept for Stanford that includes both CAFM and
GIS applications gives space coordinators the ability to update the space inventory
database. With MapGuide, Cold Fusion and a little HTML, our data ported easily
into MapGuide in only a few days. We'd love to show you our application because
it has the potential to become a template for other universities.
David A. Jordani - Jordani Consulting, Minneapolis, MN
The University of Minnesota deployed a new space management system to provide
accurate facilities data. The project involved redesign of a legacy space management
database, conversion of data for 60,000 rooms, incorporation of 1500 drawings
and maps, and development of a highly intuitive graphical navigation model
for query and reporting. This session will demonstrate how space data is uploaded
to the University's IDEA Data Warehouse, making it available to a broad
base of staff, faculty and students through the Web. Users can thus browse
through an "atlas" of maps and floor plans, giving them access to
drawings which are tightly integrated with database information, reflecting
the use of space and other assets.
Using GIS/CAFM for Facilities Management
and Planning: A Case Study of the NASA Ames Research Center
Bruce Joffe - GIS Consultants, Oakland, CA
Dennis Shew, DMJM, San Francisco, CA
NASA Ames Research Center has been developing a GIS-based CAFM system, with
the help of GIS Consultants and Daniel, Mann, Johnson, & Mendenhall (DMJM).
The Electronic Planning Interface (EPIc) uses an object-based GIS application,
coupled with relational database technology, to take advantage of enterprise-wide
data. This session described the ways in which the resulting system has
changed the way NASA plans and manages its facilities.
Campus-Wide Study
of Spatial Information Needs
Kristina Seyer Smith, CAD/GIS Manager, Facilities Operations, Stanford University
Bob Finkle, Vice President - PlanGraphics, Inc., Golden, CO
Recognizing duplication of location-based data and the need for CAFM and GIS
applications throughout the campus, Stanford Facilities Operations launched
a needs assessment for a Spatial Information Management System (SIMS). The
Information & Technology Group demonstrated CAD, CAFM and GIS models to
a series of departments including Government Cost & Rate Studies, Housing & Dining
Services, Environmental Health & Safety and the University Architect/Planning
Office, to gather funding for the study. More than 20 departments
participated, determining many applications which will benefit Stanford. A
long-range plan
is being developed, and you could preview it in this session.
H. Jay Harris, Assistant to the Director of Facilities Planning and Construction
Robert W. Bain, Fiscal Director-Physical Facilities
Paula J Kayser, Manager of Computing Support-Physical Facilities
Leapfrog
is NOT a computer project. It is a project to reengineer and improve how we do
business. Obviously, technology plays a big part in that improvement,
but some of the most significant improvements will be in management processes.
Why is it called Leapfrog? Because, the goal is not to just make an incremental
improvement, but rather to "leap beyond the current business practices
and technology to create a state-of-the-art facilities management system that
positions Physical Facilities at Purdue as it moves into the next century." Leapfrog
is a combination of ... Things we are already doing (e.g. Architectural and
Engineering design using Microstation, Job Order Contracting (JOC), and
Electronic Work Order Transmissions system EWOTS) . Things we have a specific
plan to do (e.g., use Span FM for preventive maintenance, and MGE for our Geographic
and Building Information Systems GIS/BIS) . Things we will investigate and
carry out (e.g. a Document Management system management and customer information
systems, and system wide central scheduling). Interface things other areas
are doing (e.g., Procurement initiative, Space Management and Academic Scheduling
which has significant impact on how we do business). Our system is a modular
approach, which means modular management and financing: Each project will have
a Project Director, in addition to the Coordinating
Committee who will keep the component pieces working together. This will be
a Powerpoint presentation, with a Q&A session and open
discussion.
The Integration of GIS, CADD and FAS for Financial Strategies
Nancy Sanquist, Vanderweil Facility Advisor, Los Angeles, CA
This session will
explore how institutions like MIT, Arizona State University, University of
Massachusetts, Tufts, Baylor and Smith College are all utilizing
facility assessment systems (FAS) systems. In the most successful implementations,
the FAS system is integrated to CAD and GIS systems for easy retrieval of
detailed data (GIS), display of physical locations for deficiency information
both on-site
(GIS) and on each floor of an individual building (CAD). Such graphical reports
from these sophisticated tools provide real armaments in the funding battle
for repair and renewal of the campus infrastructure.
Paul Sherwood - Dept. of Physical Facilities, The Ohio State University
Take a look at key aspects of CAD, Mapping, Construction and Archiving, and
how they must interact to provide a successful, integrated solution. This
session will touch on items such as providing information back to a design
consultant
from the archives; establishing file format standards for CAD and Construction
Archiving; providing information to site planning professionals such as landscape
planners, surveyors, and civil engineers; and data relationships that must
be analyzed and applied to make the system work.
Evolution to FM - Theory
and Practice at the University of Kansas
Eric B. Hiebert - University of Kansas
Past successes at KU include multi-departmental AutoCAD production and development
of a Electronic system for document management, both operating in an NT server
environment. The next generation is proposed to be applications that are
Web-based and that can access SQL databases to begin to meet a variety of
facility management
needs.
A review of our definition and direction for FM includes ...
1. Bridging differences
in work environments, existing data and the need for access, establishing
priorities
2. Assessing software and programming intensive stages of development,
3. Coordination of the first tier of on-campus users with present capabilities
Tad Deriso, Sr. Consultant - Engineering Associates Inc., Atlanta, GA
This session will showcase some of the innovative techniques discovered for
communications networks design in the college and university environment.
Come explore the traditional engineering approach to designing communications
networks,
as well as issues from both the university's and the contractor's perspectives.
You will see how new techniques can reduce the time and costs associated
with projects, and how college and university personnel can increase the value
of their designs while reducing the number of change orders from contractors.
The Basics of Aerial Photo Survey: Understanding Accuracy and Resolution Issues
Mark Safran, Vice President - HJW, Inc., Oakland, CA
Developing an accurate budget or defining specifications for a digital orthophoto
project can be very difficult. This session will help clarify some of those
issues as well as provide a general education about digital orthophotography.
Accuracy, map scale and image resolution all affect costs, and ball-park
figures will be discussed to help you budget your project. Guidelines for
tiling schemes,
mosaicking, file size, and other real issues of the digital ortho world will
also be presented.
Stanford Basemap and Utility Update Project
Brooke Fabricant, Aleta Hanna, Jay Marianowits - Stanford University, Facilities
Operations
Stanford has implemented a menu system for maintaining and updating campus
utilities. This session will show the evolution of Stanford's utility maps
from the 18th century world of linen and ruling pens to the efficiency of
intelligent CAD maps. Input procedures, database links and quality control
methods will
be demonstrated. You also got a get a look at long-term goals and strategies
that provide utility information to facilities desktops, and keep the involvement
and cooperation of colleagues who use utility map products on a daily basis.
Utility Conversion and Quality Assurance
Kelly Jean Fergusson, Ph.D., PE - Palo Alto, CA
Utility Managers are often new to CAD/GIS when they undertake a conversion
project and are surprised at how complex and expensive it is to convert manually
maintained maps and records to digital formats. This session will give an
overview of technical and organizational concepts needed to successfully
launch and
manage a conversion project. You will be introduced to concepts of data capture
and symbolic representation, techniques for developing the land base and
utilities, and quality control techniques which ensure the converted data
meet expectations.
Papers on the topic of quality control of data conversion are available on
Kelly's
web site, www.fergusson.com. Please contact Kelly Fergusson if you
would like a hard-copy of her presentation
at kj@fergusson.com.
CADD Standards Initiatives in the DOD
Steve Spangler, Tri-Service CADD/GIS Technology Center, Waterways Experiment
Station, Vicksburg, MS
Every site within the Department of Defense recognizes the need for CADD
Standards. CADD Standards eliminate confusion and time spent trying to figure
out another
site's or A-E firm's CADD files. This time savings results in cost savings
to the Government. With this in mind, the Tri-Service CADD/GIS Technology
Center has been tasked to develop products that assist engineers and architects
in
the creation of CADD drawings. This presentation will focus on two products:
the Tri-Service A/E/C CADD Standards and the CADD Details Library.
David Jordani - Jordani Consulting, Minneapolis, MN
Abstract unavailable.
Managing Organizational Change for Technological Implementation
Bruce Joffe - GIS Consultants, Oakland, CA
New technologies such as GIS and CAFM offer enormous benefits to an organization.
However structural and procedural changes are necessary to take advantage
of the technology's potential. Such changes include redefining the mission
of
departments, restructuring duties and communication lines, developing staff
capabilities and financing the maintenance and update of the technical systems.
Organizational therapy methods are suggested for organizing and monitoring
technical changes throughout the project lifecycle stages. This session helped
universities understand and manage the impact of new technologies.
Improving Business Processes Does Not Always Mean Implementing Technology
Fred Klammt - FM Consultant, El Dorado, CA
Before investing resources in computerizing data, you need to make sure you
have the right data and processes in place to turn the information into value-added
knowledge. This session provided provocative insights into how you can improve
your CAFM and GIS systems by focusing on fundamentals. Also covered
was the importance of aligning your systems with the overall education
mission and vision of your institution.
Organizing Your Department for
Operating in the 21st Century
Michael Johnson - Division of the University Architect, University of Cincinnati
This session revolves around the AutoCAD Department & Plan Room Archives
at the University of Cincinnati—its current methods and operating procedures
and its vision for operations by the year 2000. Topics to be covered include
the entry of 27,000 drawing archives, AutoCAD use and current methods. The
focus is on moving from current ACAD R12for DOS to new technology and design
methods, which should be invaluable to many schools just beginning to organize
similar departments, or those which generally do not have a set technology
vision
to date.
You Can Find Good People!
Karsten Reinhardt, Director of Engineering Services -Indiana University
Indiana University developed a summer program five years ago to train and
reassign selected members of their Building Maintenance and Operations division
custodial staff.
The University expanded that opportunity for workers who desired to learn
CADD. A screening process was developed and selected staff were sent to AutoCAD
courses
at the local technical college. Ultimately, they were brought in to digitize
buildings in the IU systems, a total of more than 24 million square feet.
This session shared the details of the program including the selection
process,
the
training curriculum, lessons learned, and how the program was adapted for
a second round with the Facilities CADD Drafting Group (FCDG).
Ask the CADD Manager
Panel is by NCCC Inc. Executive Board Invitation "
Ask the CADD
Manager," NCCC's most popular session, is a panel discussion and open
forum designed
to involve all NCCC conference attendees.
Several experienced CADD Managers will be on the official panel, but answers
sometimes come from the audience. This is your chance to ask those nagging
questions and to share ideas with your colleagues. An "Ask the CAD Manager" box
was available throughout the conference for you to deposit your questions.
These questions were used to initiate
the meeting. If written questions were numerous, discussions continued post-conference
on the NCCC email distribution list, and answers were posted on the NCCC
web page.
